I. PURPOSE AND SCOPE OF DATA COLLECTION
Bama is committed to respecting and protecting the privacy of our customers when accessing and using our website.
When you make a purchase, subscribe to our newsletter, request a consultation, or contact Bama, we may collect certain personal information, including:
Full name
Phone number
Email address
Shipping address
Other necessary information required for customer care and support services.
This information is collected to confirm transactions, provide customer support, facilitate delivery, and enhance your overall shopping experience on our website.
Customers are responsible for providing accurate and complete information, and ensuring it is updated promptly in the event of any changes. Bama shall not be held liable for any issues arising from inaccurate or incomplete data provision.
II. SCOPE OF DATA USE
Bama utilizes customers' personal information for the following purposes:
Confirming orders and executing deliveries.
Contacting customers for consultations and support upon request.
Providing updates on products, new collections, promotional programs, and other Bama activities.
Sending notifications regarding accounts, orders, or policy changes on the website.
Enhancing service quality and the customer shopping experience.
Resolving complaints, disputes, or any issues arising from the use of our services.
Bama commits not to sell, trade, or share customers' personal information with third parties for commercial purposes without prior consent, except when requested by competent state authorities in accordance with applicable laws.
III. DATA RETENTION PERIOD
Customers' personal information will be retained for as long as necessary to fulfill the aforementioned purposes or until a data deletion request is made by the customer.
In all circumstances, personal data will be secured and stored on Bama's system in compliance with appropriate security standards.
IV. AUTHORIZED PARTIES WITH ACCESS TO INFORMATION
Personal information may only be accessed by the following parties:
Bama's website administration and operation teams.
Customer service and relevant departments involved in order processing.
Partner logistics and delivery units responsible for shipping goods.
Competent state authorities upon official request in accordance with the law.
The data subjects (the customers themselves).
V. DATA CONTROLLER AND PROCESSOR
Bama
Email: bama.bags@gmail.com
Hotline: 079 9964 000
VI. CUSTOMER RIGHTS REGARDING PERSONAL DATA
Customers retain the right to:
Verify the personal information provided.
Request updates, corrections, or supplements to their information.
Request the restriction of use or deletion of their personal data in accordance with current regulations.
Submit feedback or complaints regarding the handling of their personal information.
For any inquiries or requests regarding personal data, please contact Bama through our official support channels for timely assistance.
VII. COMPLAINT HANDLING MECHANISM
Should customers detect that their personal information is being used for unauthorized purposes or beyond the stated scope, they may immediately contact Bama via our hotline or customer service email.
Bama will receive, verify, and respond to such reports as promptly as possible. Depending on the nature of the incident, we will implement appropriate measures to protect the legitimate rights and interests of our customers in compliance with legal regulations.